Miami 311 goes online, keeps phone calls

Government Technology: Miami residents still must dial 311 to report non-emergency problems like potholes, missed trash pickup or broken streetlights. But now they -- and Miami city employees -- can go online, view "problem areas" and track their requests.

Launched in early March, Miami 311 pulls data from the telephone-based system and displays it on an online map. Residents can view an average of 4,500 issues in progress on the map instead of a list and filter searches based on type of request, date, district and status, according to Stuart McKee, Microsoft national technology officer...    Read Article

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